Service Agreement
Effective: May 07, 2026
Effective Date: May 07, 2026
"Company" means Amuzara AI, the entity that develops and operates RetailMind AI, including its owner, officers, employees, contractors, and authorized representatives.
"User" means any individual or business entity that registers for, accesses, or uses the System.
"System" means the RetailMind AI software platform, including all modules, artificial intelligence components, databases, application programming interfaces (APIs), reports, documentation, and related infrastructure.
"Services" means all functionalities provided through the System, including but not limited to point-of-sale processing, inventory management, staff management, analytics, fraud detection alerts, AI-generated summaries, reporting tools, and email notifications.
"Organization" means the business entity registered on the System by the User.
"Subscription" means the ongoing agreement under which the User accesses the Services in exchange for periodic payments.
By registering for, accessing, or using the System, the User agrees to be legally bound by these Terms and Conditions in their entirety.
If the User does not agree with any provision herein, the User must immediately discontinue use of the System and delete their account.
These Terms constitute the entire agreement between the Company and the User regarding use of the System, superseding any prior agreements or communications.
The System is intended for use by registered businesses and individuals who are at least 18 years of age.
By registering, the User represents and warrants that they have the legal authority to enter into this agreement on behalf of their business entity.
The Company reserves the right to refuse service or terminate accounts that do not meet eligibility requirements.
The Company provides a cloud-based Software-as-a-Service (SaaS) retail management and AI-powered business intelligence platform.
Core services include point-of-sale (POS) processing, inventory and batch management with expiry tracking, staff management and GPS-verified attendance, multi-branch operations, AI-powered analytics and chat agent, automated fraud detection and risk profiling, financial reporting, and subscription management.
The Company reserves the right to modify, enhance, suspend, or discontinue any feature of the Services at its sole discretion, with reasonable notice to affected Users where practicable.
The User shall provide accurate, lawful, and complete business information during registration and throughout the term of use.
The User is solely responsible for safeguarding login credentials and preventing unauthorized access to their account.
The User shall not reverse-engineer, decompile, copy, distribute, replicate, interfere with, or attempt unauthorized access to any part of the System.
The User shall comply with all applicable laws and regulations governing their business operations, including tax, employment, and data protection laws.
The User shall not use the System for any unlawful, fraudulent, or harmful purpose.
The User agrees not to use the System to process transactions involving illegal goods or services, upload malicious software or content, attempt to gain unauthorized access to other Users' data or accounts, interfere with the operation or security of the System, or exceed reasonable usage limits as defined by their subscription plan.
The Company reserves the right to suspend or terminate access for violations of this policy without prior notice.
Access to the System is provided on a subscription basis. The Company offers multiple subscription tiers with varying features and usage limits.
New accounts may receive a complimentary trial period with bonus AI credits as determined by the Company.
Subscription fees are payable monthly or annually in advance via supported payment methods.
Failure to remit payment when due may result in suspension or downgrade of Services. Accounts with overdue payments exceeding 30 days may be terminated.
Subscription fees are non-refundable except where required by applicable law or as expressly stated in the Company's refund policy.
The Company reserves the right to modify pricing with at least 30 days' written notice to the User.
The User retains full ownership of all business data entered into the System.
The Company shall process User data solely for the purpose of delivering and improving the Services, in accordance with the Privacy Policy and Data Processing Agreement.
The Company shall not sell User data to third parties under any circumstances.
The Company may disclose data where required by law, court order, or lawful authority.
Upon account termination, Users may request export of their data within 30 days, subject to technical feasibility.
The System employs artificial intelligence and machine learning algorithms for fraud detection, business analytics, and operational recommendations.
AI-generated outputs, fraud alerts, risk scores, analytics, and summaries are advisory in nature and do not constitute professional legal, financial, or accounting advice.
The Company does not guarantee complete fraud detection accuracy, predictive reliability, or the absence of false positives or false negatives.
All business decisions, including reliance on AI-generated outputs and fraud alerts, remain the sole responsibility of the User.
The User acknowledges that AI models are trained on aggregated and anonymized patterns and may require calibration over time.
The System integrates with the following third-party services to deliver its functionality:
Paystack — Payment processing for card and mobile money transactions in Ghana and Nigeria.
KoraPay — Pan-African payment processing.
OpenAI — AI-powered chat agent, fraud alert explanations, and report narratives.
Google Cloud Platform — Application hosting and infrastructure.
Supabase — Database hosting and management.
Cloudinary — Media file storage and delivery.
Resend — Transactional email delivery.
Arkesel — SMS notifications (Ghana).
The Company is not responsible for the availability, performance, or policies of these third-party services. Users are encouraged to review the terms and privacy policies of these providers.
The Company shall use commercially reasonable efforts to maintain system availability at a target of 99.5% monthly uptime, excluding scheduled maintenance windows.
The Company shall not be liable for downtime resulting from scheduled maintenance (with reasonable advance notice), emergency security patches, internet disruptions or ISP failures, third-party service outages (payment gateways, hosting providers, etc.), force majeure events, or actions of the User or unauthorized third parties.
The Company will make reasonable efforts to notify Users of planned maintenance in advance.
The System uses cookies and similar technologies to maintain user sessions, improve performance, and enhance user experience.
By using the System, the User consents to the use of cookies as described in the Privacy Policy.
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the System.
The Company shall not be liable for losses resulting from inaccurate User data, operational misuse, unauthorized access due to User negligence, or reliance on AI-generated outputs.
In no event shall the Company's total aggregate liability exceed the subscription fees actually paid by the User in the preceding three (3) months.
The User agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) the User's use or misuse of the System; (b) the User's violation of these Terms; (c) the User's violation of any applicable law or third-party rights; or (d) content or data uploaded by the User.
All software code, AI models, algorithms, system architecture, user interface designs, branding, trademarks, and proprietary materials remain the exclusive property of the Company.
The User is granted a limited, non-exclusive, non-transferable, revocable license to use the System solely for internal business purposes during the term of their active subscription.
The User shall not copy, modify, distribute, sublicense, sell, or reverse-engineer any part of the System.
In the event of a confirmed data breach affecting User data, the Company shall notify affected Users within 72 hours of becoming aware of the breach, in compliance with the Ghana Data Protection Act, 2012 (Act 843).
Notification shall include the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.
The Company may suspend or terminate access immediately in the event of breach of these Terms, non-payment, fraudulent activity, or violation of the Acceptable Use Policy.
The User may terminate the subscription at any time by providing written notice through the System or via email to the Company.
Upon termination, the Company may deactivate User access credentials. Data retention and export provisions are governed by the Privacy Policy and Data Processing Agreement.
Neither party shall be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or third-party service disruptions.
The Company reserves the right to amend these Terms at any time. Material changes will be communicated to Users via email or in-app notification at least 14 days before they take effect.
Continued use of the System after the effective date of amendments constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843).
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.
The parties agree to attempt resolution through good-faith negotiation before initiating formal proceedings.
For questions, concerns, or notices regarding these Terms, Users may contact the Company at:
Amuzara AI
Email: [email protected]
Phone: +233204737363
Location: Accra, Ghana
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